Now Hiring · STP/0001

Technical Support Engineer

Remote 2 full_time

About the Role

- Diagnose and resolve complex technical issues - Configure and troubleshoot network protocols and security - Execute and adapt basic Python scripts - Conduct remote diagnostic sessions - Manage client interactions effectively - Maintain ticket logs and write RCA reports

Key Skills Required

CCTV system design, IP camera configuration, ONVIF/RTSP protocols, VMS platforms
TCP/IP networking
Basic Python scripting capabilities
Remote management tools proficiency
Customer communication skills
Problem-solving drive

Qualification

BTech in IT, BE in Computer Engineering, or a related degree, certifications like CCNA, Network+

Additional Details

Joining Timeline

Immediate

Interview Process

Application Question 1: Troubleshoot an IP camera showing as 'Offline'. Application Question 2: Difference between RTSP and ONVIF protocols. Application Question 3: Configure a firewall for remote VMS access. Application Question 4: Network variables affecting video analytics. Application Question 5: Impact of hardware resources on Video Analytics performance. Application Question 6: Explain complex issues to non-technical clients. Application Question 7: Structure for drafting a technical RCA email. Application Question 8: Prioritize support tickets in high-severity situations. Application Question 9: Proficient remote desktop tools and security practices. Application Question 10: Steps to take when VMS server's storage fills up. Application Question 11: Experience level with Python and examples of scripts. Application Question 12: Hands-on experience with enterprise VMS platforms.

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