IT Infrastructure & Network Support Engineer

About the Role

- Troubleshoot and support Aruba 6300M/6200F switches, wireless and network infrastructure. - Handle VLAN, switching, trunking, PoE, connectivity, basic routing and network performance issues. - Monitor network incidents, analyze logs and implement approved configuration changes. - Coordinate with HPE/Aruba OEM support for escalations, hardware replacement and firmware upgrades. - Provide onsite/remote IT support for Windows, Microsoft 365, desktops, laptops, printers, VPN and user accounts. - Support user onboarding/offboarding, IT asset management and endpoint/security requirements. - Maintain IT/network documentation, tickets and incident reports. - Work independently at the client location and ensure timely resolution of technical issues.

Key Skills Required

• Aruba enterprise networking
• TCP/IP
• LAN/WAN
• VLANs
• strong troubleshooting skills
• customer-handling skills

Qualification

Bachelor's degree in IT, Computer Science, Electronics, Networking or related field.

Additional Details