Dynamics CRM/365 Functional Consultant

About the Role

- Business & Process Analysis: Able to interpret and analyse business processes across varied industries. - Documentation: Skilled in creating, validating, and reviewing detailed functional, workflow, and testing documents. - Testing: Proficient in preparing, executing, and reviewing functional test cases and documentation. - Client Engagement: Strong client-facing skills for workshops, training, demos, and consulting. - Leadership: Capable of mentoring and guiding team members, taking ownership for functional delivery within projects. - Collaboration: Works closely with technical and functional leads, architects, and sales teams to deliver end-to-end solutions. - Continuous Learning: Pursues ongoing professional development and certifications in Dynamics 365 CRM and Power Platform.

Key Skills Required

• Sales
• Customer Service
• Field Service
• Marketing/Customer Insights
• Power Automate
• Power Apps

Qualification

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

Additional Details