Now Hiring · IQ/0145
About the Role
- Act as the primary interface between customers and Accuramech, ensuring seamless communication and effective handling of customer requirements. - Prepare and submit sales quotations accurately and within the required timeline. - Coordinate with Production, Design, Sales and Quality teams to support planned production output and achieve on-time delivery targets. - Monitor monthly sales plans and track the status of parts under manufacturing. - Resolve order-related issues promptly to ensure timely customer service and share inventory status with customers whenever required. - Conduct customer satisfaction surveys, collect feedback and coordinate the resolution of customer queries. - Calculate, monitor and report On-Time Delivery (OTD) and On-Time In-Full (OTIF) performance. - Monitor customer enquiries and ensure timely, professional responses. - Maintain the enquiry register and analyse enquiry reports to track status, conversion and pending actions. - Create sales orders in the system and promptly acknowledge receipt of customer orders. - Update and monitor relevant sales and customer-service information on Microsoft Teams. - Facilitate effective coordination and communication among internal support functions. - Follow up on opportunities and enquiries to convert them into confirmed business. - Organise and participate in trade fairs, exhibitions and other business-promotion events. - Plan and conduct customer visits to strengthen relationships and develop new business opportunities. - Gather, analyse and share market intelligence, including customer, competitor and industry developments. - Assist in the preparation of quarterly and annual reports, sales forecasts and budgets. - Develop and execute a comprehensive communication plan based on customer insights to strengthen the Accuramech brand across customer segments. - Drive digital marketing initiatives, including website management and engagement across relevant social-media platforms. - Create online and offline marketing content, including brochures, collaterals, e-mailers and presentations. - Design and implement web campaigns to communicate new products, parts, capabilities and company updates. - Prepare and circulate newsletters to customers at planned intervals. - Regularly update the company LinkedIn page with relevant, accurate and engaging content. - Coordinate and arrange meetings with existing and prospective customers, including scheduling and follow-up actions. - Coordinate and monitor organisational insurance policies related to products, as applicable. - Promote awareness of and compliance with Environment, Health and Safety (EHS) requirements in line with company and Group best practices. - Ensure adherence to applicable company policies, procedures and regulations. - Maintain ISO-controlled documents and support document-control requirements.
Key Skills Required
Qualification
MBA in Marketing / Postgraduate qualification in Marketing
Additional Details