Now Hiring · IQ/0141
About the Role
- Design, implement, manage, and support enterprise LAN, WAN, and WLAN environments - Configure and administer Cisco Meraki (MX, MS, MR) devices using the Meraki Dashboard - Manage and troubleshoot Cisco Catalyst switches (9300/9400/9500 or similar) - Administer MPLS connectivity, routing, and failover mechanisms - Configure, monitor, and troubleshoot Cisco Firepower Threat Defense (FTD) firewalls - Provide network support for Genesys Call Center (Cloud), including connectivity, QoS, and call quality troubleshooting - Support and maintain Video Conferencing (VC) platforms (Cisco Webex, Teams, Polycom) - Monitor network performance and proactively identify and resolve issues - Implement network security best practices, firewall rules, and access policies - Coordinate with ISPs, vendors, and service providers for circuit and issue management - Perform network documentation, diagrams, and standard operating procedures (SOPs) - Participate in change management, incident management, and DR activities - Provide L2/L3 network support and participate in on-call rotation when required
Key Skills Required
Qualification
Cisco CCNA / CCNP, Meraki certifications, Cisco Security (FTD / Firepower) certification, Genesys certification
Additional Details