Manager – Retention & Cross-Sell

About the Role

- Ensure timely renewal of General Insurance policies before expiry. - Develop strategies to improve customer retention and reduce policy lapses. - Identify opportunities to cross-sell General Insurance products. - Conduct regular customer engagement through calls, meetings, emails, and WhatsApp. - Achieve monthly and annual renewal premium targets. - Track conversion ratios and implement improvement strategies. - Lead and mentor retention executives. - Prepare daily, weekly, and monthly renewal reports.

Key Skills Required

• Strong communication and negotiation skills.
• Excellent relationship management.
• Good understanding of General Insurance products.
• Knowledge of underwriting and policy servicing.
• CRM and MS Office proficiency.
• Leadership and team management abilities.

Qualification

Any Graduate

Additional Details